Frequently Asked Questions (FAQs)
Everything you need to know about registration, payment, certification, and policies at Canstead Learning
Registration & Enrolment
1. Is my participation confirmed immediately after I register?
Registration records your intention to participate and enables us to plan course logistics. Enrolment is confirmed only after your payment is received and acknowledged by Canstead Learning, at which time we issue a formal Enrolment Confirmation and your Certificate of Registration.
2. Why are registration and enrolment confirmations issued separately?
We use a two-step model to guarantee schedule integrity and meet the minimum cohort size required for each session. Registration places you on the provisional roster while you arrange payment; only paid enrolments are counted toward the class threshold. Your provisional place is held until the payment deadline shown on your invoice. If payment is not received by that date, the place may be released to another candidate.
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Registration Confirmation – acknowledges receipt of your details and issues an invoice.
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Enrolment Confirmation – issued once payment is received; formally secures your place and provides your Certificate of Registration, instructor contact information, and next-step instructions.
3. When will I receive my Certificate of Registration?
The certificate is issued electronically within two business days of payment being processed and serves as formal proof of enrolment.
4. What is the difference between “Enrolment Open” and “Waitlist”?
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Enrolment Open – Seats are available; you may register and proceed to payment immediately.
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Waitlist – The session is currently full. You may add your name to the waitlist, and we will contact you if a place becomes available due to cancellation.
5. How late can I register before a course begins?
If a session shows Enrolment Open, registration is still accepted. We recommend that students register at least two (2) business days before the start date to receive timely access to digital course materials and orientation instructions.
6. Can a course be cancelled? What happens to my payment?
Courses require a minimum enrolment threshold. In the event of course cancellation, 100 percent of all fees paid are refunded, within five business days, using the original payment method.
Payment & Invoicing
1. When is Course Fee payment due?
Full payment is due by the date specified on your invoice. Payment timelines may vary by course; please refer to the payment schedule in your registration package and invoice.
2. How will I receive my Course Fee invoice?
A PDF invoice accompanies your Registration Confirmation email. It details course fees, applicable taxes, payment deadline, and remittance instructions.
3. Which payment methods are accepted?
We offer three secure payment options:
1. Interac e-Transfer
- Send to payments@canstead.com
- Memo/Ref: Full name and Registration Confirmation number
- Please e-mail us before sending funds so we can verify your invoice details.
2. Bank Draft
- Payable to Canstead Inc.
- Memo/Ref: Full name and Registration Confirmation number
- E-mail payments@canstead.com for remittance instructions prior to issuing the draft.
3. Credit Card (Online Payment via Stripe)
- Settle your invoice instantly through our secure Stripe checkout link.
- Payment confirmation is issued automatically once processed.
4. Will I receive a refund if the course does not proceed?
Yes. If Canstead Learning cancels or reschedules a session and you elect not to attend, all payments are refunded in full—no administrative deductions applied.
5. What is your cancellation and refund policy?
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Ten (10) or more business days notice: 100% of fees are refunded. An administrative charge of CAD 150 / USD 120 is deducted to cover processing and course-material licensing.
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Seven (7) to nine (9) business days notice: 100% of fees are refunded, less an administrative charge of CAD 300 / USD 200.
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Less than seven (7) business days notice: Tuition becomes non-refundable; however, you may transfer once to a future cohort of the same program within 12 months.
6. What if I have an emergency and cannot attend?
If an unavoidable emergency prevents your attendance:
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Notify us in writing as soon as possible.
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You may transfer to a later session of the same course to complete the portion missed—or the entire program—subject to the transfer fee outlined above.
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Documentation (e.g., medical note) may be requested for fee waivers at Canstead Learning’s discretion.
Certification & PMI® Requirements
1. What are the eligibility requirements for the PMP® examination?
Please refer to PMI’s official website for the most up-to-date certification eligibility criteria:
In order to qualify for PMP® certification, you must meet one of the following sets of requirements.
Set A requirements
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High school or secondary school diploma
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Minimum 60 months/5 years experience leading and managing projects within the past eight years
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35 hours of project management education/training. You can also meet this requirement with:
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CAPM® certification or
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PMI Authorized On-Demand PMP Exam Prep or
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Instructor-Led PMP® course (Available Online and In-Person)
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Set B requirements
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Bachelor's degree or higher (or global equivalent)
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36 months/3 years experience leading and managing projects within the past eight years
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35 hours of project management education/training. You can also meet this requirement with:
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CAPM® certification or
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PMI Authorized On-Demand PMP Exam Prep or
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Instructor-Led PMP® course (Available Online and In-Person)
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Set C requirements
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Bachelor’s degree or higher (or global equivalent) from a GAC accredited program
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24 months/2 years experience leading and managing projects within the past eight years
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35 hours of project management education/training (GAC core project management course work is pre-approved to fulfill this requirement)
2. What are the eligibility requirements for the CAPM® examination?
Please refer to PMI’s official website for the most up-to-date certification eligibility criteria at
CAPM® Eligibility requirement
Secondary degree, such as a high school diploma, GED (general educational development), or global equivalent.
At least 23 hours of project management education completed before the exam. You can also meet this requirement with:
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PMI on-demand CAPM Exam Prep Course
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Instructor-Led CAPM® course
3. Do the 35 (PMP®) or 23 (CAPM®) training hours expire?
PMI does not currently impose an expiration period on these education hours. Candidates must nonetheless verify the latest policy directly with PMI prior to application.
4. How can I confirm eligibility questions with PMI®?
Direct enquiries should be addressed to PMI at https://www.pmi.org/about/contact or through the certification handbooks available on PMI’s website.
Course Delivery & Materials
1. How will course materials be provided?
PMI-authorised manuals are delivered via the PMI digital learning portal. Supplementary templates and tools are distributed through a secure Shared Drive folder (Google Drive and OneDrive).
2. Can I attend courses online as well as in person?
Yes. Most Programs & Courses are offered in Virtual-Online and In-Person formats. Availability is indicated on each course page.
3. What does my registration fee include?
Tuition, authorised courseware, supplementary templates, post-course clinic access, and an electronic Certificate of Completion (or Certificate of Registration for paid enrolments).
4. Are practice exams or additional resources provided?
PMI-authorised practice exams are included with PMP® and CAPM® courses. Other programs provide industry-relevant exercises, case studies, or software resources as specified in their descriptions.
5. What are the standard daily class hours?
Courses are scheduled 08:30 AM – 05:30 PM (local time). Adjustments may occur to accommodate the depth of specific modules or extended Q&A.