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Privacy Policy

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Effective Date: 31 Dec 2020

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Last Updated: 31 Dec 2024

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Canstead Learning respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with us online or through our training programs.

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1. Information We Collect

  • Personal Information

  • Name, email address, phone number

  • Billing and payment details

  • Course registration and attendance

  • Certification goals and preferences

  • Technical Information

  • IP address and browser details

  • Pages visited on our website

  • Learning management system (LMS) activity

  • Optional Information

  • Survey feedback and testimonials

  • Resume/CV (if submitted during custom training)

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2. How We Use Your Information 

We use your information to:

  • Register you for training programs

  • Deliver course materials and updates

  • Communicate with you about your training

  • Send post-course support and feedback forms

  • Improve course quality based on aggregate insights

  • Fulfill regulatory, contractual, or legal obligations

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3. Data Sharing and Third Parties

  • We do not sell or rent your data to any third parties.

  • We may share data with:

  • Instructors for course delivery

  • Secure third-party services for payment processing, LMS platforms, or video conferencing (e.g., Zoom, Stripe, Microsoft Teams)

  • All vendors are required to maintain data privacy and security standards consistent with Canadian and U.S. regulations.

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4. Consent and Opt-Out

  • By registering for a course or using our services, you consent to the collection and use of your personal data as outlined.

  • You can opt out of marketing emails at any time by clicking “unsubscribe” or contacting us at admin@canstead.com.


5. Data Security

We employ physical, technical, and administrative safeguards to protect your information. This includes encrypted communications, limited access controls, and routine data audits.

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6. Data Retention

We retain learner data for up to 5 years to allow for certification validation, repeat enrollments, and audit requirements. You may request early deletion subject to legal retention exceptions.


7. Your Rights (Canada & USA)

You have the right to:

  • Request access to your personal information

  • Correct or update your information

  • Withdraw consent for non-essential data use

  • Request deletion of your information, where legally permissible


8. Contact Us

For privacy-related inquiries or requests: admin@canstead.com

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